What currency are the prices do I see in the site?

All prices are in USD or CAD; depending on your currency selection.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-5 days production time for your order to ship out, average shipping times are 5-15 days.
Tracking numbers will be updated within 2 days after your order has been shipped. If you don't have a tracking number after 7 business please email sales@rocheonline.ca

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100% money back guarantee (not including shipping cost), if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please Include the name and order number on the returned parcels.
Please note: If you your package is in transit to your address, you must wait for it to arrive and return it before receiving a refund. Also, we do not accept returns in cases wherein you ordered the wrong item and want to have it replaced.

Can I cancel my order?

You are unable to cancel your order once its been moved into production or shipped. If you need to cancel your order, please inform us as soon as possible.

I have entered an incorrect address what do I do now?

If you have mis-spelled or auto filled in an incorrect address. Once you confirm the address provided is wrong, kindly notify us via email at sales@rootedingreatness.com. The address will be changed to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

We currently ship to US and Canada only. The average shipping time is 5-10 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@rootedingreatness.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.